Marco Pierre Restaurants
Assisting in their national mobilisation programme, Tim runs team building sessions for new openings to ensure the team are as one, standards are uniform across the group and staff are prepared for the pressures of a new business and focused on achieving business goals.
E.E.
Tim facilitated E.E.’s sales operations team strategy days. This involved taking teams away for residential workshops, bringing in additional facilitators and designing activities to ensure the teams left engaged, aligned and with a road map for the following year.
Flight Centre
Tim is regularly used to help run their annual leadership development days. Using his knowledge of the industry, he pulls together experts and creates workshop-based days where delegates pick and choose the training they need to develop their business.
Porsche
Tim created sales and service training for the national sales and after-sales teams. Tim ran a very successful three-day residential programme for the entire sales and after sales team at time when customer expectations and market competition were increasing.
British Airways Lounges
Working with the catering provider BaxterStorey, Tim has delivered their leadership development programme. Linking their required competencies and the profit chain, the sessions are project-based to ensure achievable outcomes.
Diesel Jeans
In line with company values, Tim wrote a sales training programme and, following delivery to a pilot group, he trained company trainers to roll it out nationwide. The programme focused on the customer experience and relationship with both brand and team members.
Eurostar
Tim’s remit was writing and delivering the management development programme for all on-board managers. Sessions were co-trained with senior management to ensure buy-in at all levels. And since the content was in line with appraised competencies, managers were better prepared post training to ensure commitment and development of their teams.
House of Commons
After facilitating the creation of the Service Culture, courses were designed and staff developed through a series of train-the-trainer sessions to deliver the new culture and service programme.
BUPA
Working with their dental support team, Tim spent a period of time guiding them through a major change process, both of personnel and systems. This ensured BUPA staff had the confidence and resilience to deal with what the business threw at them and the knowledge and wherewithal to handle those things as a team.
Deloitte
Tim was used to deliver the keynote at their networking evening. Titled “Being better than the best” it was used to highlight the mindset for success. Taking the audience through a set of stages, he concluded with the mind over matter exercise, the ‘arrow break’.
Ferrari
With the aspiration of winning global dealership, Tim was brought in to develop levels of service within the Colchester Site. On winning the award Tim then worked with the team to ensure consistency and standards across all departments.
IHG
Tim has interacted at various different levels of IHG, from head office to front line teams. In most cases he’s brought in to increase engagement, develop relationships and improve service levels to all stake holders.
Lawn Tennis Association
Tim was brought in to assist in the delivery and understanding of the association’s newly designed values. A series of 90-minute, high-energy workshops were created and delivered to all levels of the association.
Merlin Entertainments
Tim was used as a trainer and facilitator on a variety of projects but mainly on developing communication and presentation skills for the front line, sales, training and purchasing team.
Northern Ireland Hotels Federation
In addition to facilitating their annual strategy day, Tim is involved in the annual conference and regularly coaches hotel managers and teams to develop their skills and performance.
